FAQs

Why can the log-in activation take 1 to 2 days?

Because of data protection security.

Will my personal data be treated confidentially?

We take protecting your personal data very seriously and we adhere strictly to the regulations of data protection laws. Personal data is only collected where necessary for technical reasons, such as order processing. The data we collect will not be used outside our company, sold to third parties or otherwise shared – unless it is essential for the implementation of the contract.

What are your bank account details?

Our bank account details are: Raiffeisenbank Altdorf-Feucht (BLZ 760 694 40) 11 68 207 - BIC GENODEF1FEC - IBAN: DE42 7606 9440 0001 1682 07
Hypovereinsbank Nürnberg (BLZ 760 200 70) 6 015 298 - BIC HYVEDEMM460 - IBAN: DE23 7602 0070 0006 0152 98

Where can I find information on INCI terms?

You can request a brochure entitled "Cosmetics, Ingredients & Functions" from the IKW, the German Cosmetic, Toiletry, Perfumery and Detergent Association, which provides information on the ingredients and their functions in cosmetics. In addition, the brochure contains a list of plant names and a list of everyday materials (German-Latin, Latin-German) as well as a glossary.

What is an INCI designation?

INCI (International Nomenclature of Cosmetic Ingredients) is an international standard for the correct indication of ingredients in cosmetics.

How can I view the technical datasheet on the website?

To do this, you must log in. Registration of your details is necessary which you can complete under Log in. As soon as your registration has been authorised, you will be able to log in and download documents.

What product documentation can we offer?

We would be delighted to provide you with product documentation for cosmetic and chemical/technical applications.

What are the minimum order quantities for delivery?

We do not specify a minimum order quantity for delivery. Our minimum order value is € 50.

What about free samples?

We can supply free samples which are normally about 250g. For very high-priced products, samples are available in 5g or 10g.

In what package sizes can we deliver?

We have a volume scale of 5, 10, 15, 20, 25 and 30 kg in drum and pallet or container sizes. From this overview you can see the Personal-Care Products which we can fill and offer in small Quantities.
Further Personal-Care Products for filling on request.

Who is the right contact person for my enquiry?

You can speak to any member of our team. Your request will then be immediately directed to the person responsible who will take care of it until your enquiry is resolved. This person will also keep you regularly informed about the status of your enquiry. For more detailed contact information, please click here.